Refund policy
Thirty days, money back, no questions asked. If Sterling is not the thing you needed, you should not be out the money, and you will not be asked to justify it.
What is covered
Everything bought from sterlingesolutions.com: BackOffice, OfficeKit, the pair, the crew set, extra seats, extra work layers, and the $9 Windows tools.
The 30 days run per purchase. Buy the pair in March and a work layer in June, and the work layer has its own 30 days from June. One does not use up the other.
How to ask
Email sterlingesolutions@gmail.com from the address you bought with and say you want a refund. That is the whole process. There is no form and no phone tree, and nobody is going to try to talk you out of it.
What happens next
- The refund goes back to the card or account you paid with, through Stripe.
- It is usually sent within a few business days. Your bank may take a few more days to show it.
- Your licence for the refunded item ends when the refund is sent.
Refunding a work layer never takes your records
This one matters, so it is worth being clear about. Refund a work layer and you lose the ability to create new records with it, and its tab disappears. Every record you already made stays exactly where it is — visible in your account, in the normal views, and in every export, permanently. Some of those records are business documents you may be legally required to keep, and a refund is not a reason to take them off you.
If a work layer turns out to be faulty
If a serious problem is found in a work layer, it may be pulled: sales stop, the layer is disabled, all existing data is preserved, and anyone who bought it is offered a refund. You would not have to chase it.
Upgrades
If you moved up a tier and paid the difference, the 30 days run from the day you paid that difference, and it is the difference that comes back. The original purchase keeps its own 30 days from its own date.
The Windows tools
Each tool has a 14-day full trial, so you can find out whether it helps before paying anything at all. The 30 days still apply after you buy, on top of the trial.
Flipit
Flipit is a subscription, so it works a little differently. There are 10 free analyses before you pay anything. Cancel any time from Settings and you keep access until the period you paid for ends. Your first payment is refundable within 30 days. After that, cancelling stops the next payment rather than refunding the month you are in.
If you bought somewhere else
If you bought Sterling through another store rather than this site, that store handled the payment, so its refund process applies and you need to ask them. Email us anyway if you get stuck, and we will help you sort it out.
Before you file a chargeback
Just ask. A refund takes one email and no argument, and it is faster for both of us than involving your bank.
Contact
Sterling E Solutions, Pennsylvania, United States
sterlingesolutions@gmail.com